Job Description

Description

We are looking for a Customer Operations Manager to join Dynamic Selling Solutions, a high-growth startup, in a remote position. As a Customer Operations Manager, you will play a crucial role in ensuring the smooth operation of customer-related processes. Your work will be vital in maintaining customer satisfaction, optimizing operational efficiency, and driving business growth. You will be involved in managing various projects related to customer operations, collaborating with cross-functional teams, and implementing strategies to enhance the overall customer experience.

Responsibilities:

• Develop and implement customer operations strategies to improve efficiency and effectiveness.
• Manage customer inquiries, issues, and escalations in a timely and professional manner.
• Collaborate with sales and marketing teams to ensure seamless customer interactions.
• Analyze customer data and feedback to identify trends and areas for improvement.
• Monitor key performance indicators (KPIs) related to customer operations and take corrective actions as needed.
• Lead and mentor a team of customer operations specialists to deliver exceptional service.
• Implement tools and systems to streamline customer operations processes.
• Conduct regular training sessions to enhance the skills and knowledge of the customer operations team.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience in customer service or operations is a plus.
• Proficiency in CRM software and other relevant tools.
• Ability to analyze data and generate actionable insights.
• Leadership skills with a focus on team collaboration and development.
• Bachelor's degree in Business Administration or related field.

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