Customer Support Coordinator Job at Two95 International Inc., Malaysia

cmI2T25Hdmg0WkNjNEgzTEtuV0EwOGNvZkE9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

Job Summary: The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational. This position requires strong problem-solving abilities, excellent customer service skills, and proficiency in using Zendesk to document and address issues effectively. Key Responsibilities: 1. Call Handling: o Serve as the first point of contact for customers, addressing inquiries, complaints, and issues. o Engage customers professionally and keep them informed while resolving their concerns. o Escalating to right support team according to priority of the issue 2. Issue Diagnosis: o Ask relevant and detailed questions to drill down and identify the root cause of customer issues and address the ticket to relevant support team. o Provide appropriate solutions or escalate complex issues as needed. 3. Zendesk Operations: o Utilize Zendesk for tracking, documenting, and resolving customer cases efficiently. o Maintain accurate and thorough records of all interactions. 4. Customer Service: o Deliver exceptional customer experiences by maintaining a friendly and empathetic tone. o Ensure customers feel valued and engaged throughout the interaction. 5. Night Shift Availability: o Work exclusively during the night shift but subject to rotational, providing uninterrupted support to customers. 6. Continuous Improvement: o Stay updated on company policies, products, and services to provide accurate information. o Contribute to improving customer support processes through feedback and insights.

Requirements

Qualifications: • Education: High school diploma or equivalent; additional certifications in customer service or Zendesk are a plus. • Experience: 1-2 years in customer service or a similar role, preferably with night shift experience. • Skills: o Proficiency in using Zendesk or similar CRM tools. o Strong verbal and written communication skills in fluent English. o Ability to document interactions and resolutions clearly and accurately. o Excellent questioning skills to diagnose issues effectively. Key Competencies: • Customer-focused approach with the ability to keep customers engaged. • Strong problem-solving and critical-thinking abilities. • Attention to detail in documenting and following up on issues. • Adaptability to work in a fast-paced and challenging environment.

Job Tags

Shift work, Night shift,

Similar Jobs

THOR Solutions, LLC

Marine Electronics Engineer, Senior (System Architecture) Job at THOR Solutions, LLC

 ...THOR Solutions is actively seeking a highly motivated senior-level Marine Electronics Engineer with experience in System Architecture to support the United States Coast Guard (USCG)s Ship Design Team in Washington, DC. An ideal candidate will have prior experience... 

Courier Connection

Independent Contractor Courier Driver's Job at Courier Connection

We are currently contractingCourier drivers for day, night and weekend shifts. We are lookingfor the following vehicle types: Cars and Small SUV 's. This is a 1099 position with weekly settlements. Work Hours Available:We are 24/7/365 - All coverage hoursneeded. ...

Amazon.com Services LLC

Manager, Public Policy Job at Amazon.com Services LLC

 ...DESCRIPTION The Manager, Public Policy will develop and execute advocacy strategies and policy initiatives in support of Amazons policy priorities related to trade and customs. The Manager will work closely with other public policy teams, Legal, PR, and the relevant... 

Jobright.ai

Software Engineer, New Grad & Junior Job at Jobright.ai

 ...faster. Backed by a team of ex-Google, Twitter, and Microsoft engineers, and featured in the OpenAI GPT Store, we empower thousands...  ..., and insider job insights. What You'll Do As a new grad software engineer, you'll join our small but high-performing engineering... 

AECOM

Senior Design Architect Job at AECOM

 ...the LA2028 Olympics, to industrial facilities for GE and Rolls-Royce, to headquarters and workplaces for NASA, Unilever, Sony Music, DirecTV, Box, Inc., and many Fortune 500 companies. Qualifications MINIMUM QUALIFICATIONS : Bachelor's degree in...