Job Description

Requisition No: 850841 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64004446

 Pay Plan: Career Service

Position Number: 64004446 

Salary: 33,760.00-36,036.00 

Posting Closing Date: 05/13/2025 

Total Compensation Estimator 

FLORIDA DEPARTMENT OF HEALTH

Division of WIC/Nutrition

  Health Support Specialist

13601 N 22nd Street

Tampa, FL 33613

Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County. If you're looking to build a great career in public health - you've come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join this team and make the Florida Department of Health your employer of choice.

The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Health Support Specialist

  This entry level administrative position is responsible for dealing directly with the public, answering client questions. This position will determine program eligibility for the Women, Infant, and Children (WIC) program, enters client information into a computer data base, loads EBT benefits, and preforms anthropometric and hematological measurements. Strong communication skills are a must, as this position is required to provide program information and explain policies. This position may also be required to schedule/reschedule appointments. Applicant should be detailed-oriented. Training Certification is required for this position and must be obtained within 6 months of hire. All trainings required by the Florida Department of Health and/or WIC must be completed within the established timeframe. 

Your Specific Responsibilities:

• Inputs accurate client data into the FL-WiSE system to determine program eligibility. 
• Collects and assesses personal data and demographics on applicants/clients and household members at each visit.
• Assess Medicaid Eligibility Status in FMMIS database.
• Provides voter registration information to clients and assists with completing the voter registration form.
• Assesses immunization status at certification and recertification by accessing the Florida Shots database.

• Provides the How WIC Works pamphlet to all new clients or clients changing client type.
• Provides and explains the WIC Rights and Obligations handout.
• Sets up new EBT card and assists client with adding the pin number.
• Issues WIC benefits. Instruct participants on WIC benefits, use of benefits and program rights and obligations.
• Provides client with VOC card and shopping list at each issuance.
• Schedules/reschedules appropriate appointments for current and potential WIC clients. 
• Provides customer satisfaction surveys as directed to assist in achieving 1% of clinic caseload.
• Collects anthropometric data by conducting height/stature and weight measurements.
• Sets up area with necessary equipment needed to perform hemoglobin measurements.
• Performs fingers sticks to assess hemoglobin levels of WIC participants.
• Maintains the cleanliness of the Hemocue machine by cleaning at least once daily.
• Verifies immunization records at certification and mid-certification.
• Provides immunization education.

Required Knowledge, Skills & Abilities:

• Effective verbal and written communications skills.
• Knowledge of how to interpret and apply local, state, and federal program policies and procedures.
• Ability to use computer, fax machine, copier, telephone.
• Computer skills: thorough knowledge, skills and ability to use Excel, Word, Outlook, FL-WiSE.

  Minimum Qualifications:

• 1 year of experience in data entry
• 1 year of customer service experience working in a high volume, fast-paced clinic or office environment, servicing adults and children (e.g., client registration, answering telephones, data entry)
• Willing to learn how to perform height and weight measurements on infants, children and adults .
• Willing to learn how to perform hematological measurements (finger prick)
• Ability to lift and transfer 30lbs

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the  Healthiest  State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

13601 N. 22nd Street, Tampa, FL 33613

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click ).

• Flexible Spending Accounts.
• Public Health and Nursing Loan Forgiveness Program
• Tuition waivers for State Universities/Community Colleges.
• And more!

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

For a more complete list of benefits, visit  .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

  Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

  All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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