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The Alabama Supercomputer Center (ASC) provides Internet, technology and resources for the Alabama Supercomputer Authority, a State agency. The ASC supports key education programs for the state’s Departments of Education and Post-secondary Education, as well as a 24x7 Help Desk, Network Operations Center, and technical support for Alabama’s K-12 schools, higher education and public libraries. ASC also hosts supercomputers to support Alabama research universities working on significant scientific and engineering problems.
Job Description Summary:
Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications.
GDIT is looking for a 1st shift, full-time (40 hours per week) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills and be passionate about technology and helping people.
The position is for Monday through Friday 8am to 5pm.
Responsibilities:
Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard operating procedures including escalation to level two and level three support as required. Serve as liaison between the program and client points of contact. Capture and document customer feedback. Maintain accountability of incidents and problems throughout the lifecycle.
Successful candidate shall be a highly motivated self-starter who is able to communicate effectively, work independently and in a team setting. Have good judgment on when to escalate issues to the supervisor and other team members. The applicant must demonstrate that they have excellent telephone and writing skills.
Education and Experience:
HS/GED, 0 years experience
Microsoft Office
Preferred knowledge of ServiceNow
Help Desk / Call Center / Technician Support
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Years of Experience
0 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
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