Required Qualifications:
Network+ Certification
Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
Experience troubleshooting Cisco devices.
Experience with HSRP/BGP routing protocols.
This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
HS Diploma/GED with 2 years of experience
Preferred Qualifications:
CCNA Certification
Knowledge of Remedy, Netcool, Office 0365, ServiceNow
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