Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Serve as the primary contact for the assigned customers. Enhance the company's position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner. Manage customer inquiries regarding customer orders in process and future orders pending. Provide tactical support to sales and management, providing information regarding customer issues, needs and opportunities. Prepare RFPs and RFQs and put together sales collateral to use to secure new business and up-sell existing accounts. Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities.

Responsibilities:

• Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
• Respond to customer requests and inquiries regarding current and future work.
• Resolve issues that may arise during production of customer products.
• Keep sales team informed of customer project status, progress, issues, enhancements and modifications as required.
• Maintain accurate, complete, up-to-date customer files, in addition to detailed account history.
• Prepare and submit sales reports and documentation regarding results, opportunities and challenges in the sales territory.
• Analyze reports and data to identify revenue and cost containment opportunities.
• Assist in the implementation and execution of products and services.
• Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs.
• Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.
• Develop and prepare sales product presentations for use on up-sell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
• Assist sales in the preparation of RFPs and RFQs on the accounts managed.
• Maintain up-to-date knowledge of industry trends , new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives.
• May be involved in specific customer projects as assigned by sales management.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Able to translate previous work experience in to very good problem-solving skills and appropriately apply proven solutions.
• Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
• Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine.
• Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments.
• May require knowledge of, or ability to quickly learn specialized software related to the position.
• Requires good communication skills, both verbal and written.
• Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
• Bachelor's degree in discipline related to function of work with 3 years of relevant work experience

Additional Information

RRD's current salary range for this role is $55,100 to $82,700/year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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