Job Description

The Staff Pad has partnered with one of Colorado’s largest accounts receivable management companies to hire an IT Technical Support Specialist I. Headquartered in Longmont, this industry leader works with organizations across all 50 states, providing expert support in managing revenue cycles.

The Technical Support Specialist I will serve as a key contributor on the IT team, focusing on data file movement, basic troubleshooting, and tier-one support. This individual ensures that electronic data files are successfully loaded and validated within internal systems while also supporting end users with common technical issues such as password resets and system access. This role is based on-site and reports directly to the Director of Infrastructure and Security.

Key Responsibilities:

• Load electronic data files into company systems and validate proper completion
  

• Troubleshoot and escalate file processing issues when necessary
  

• Monitor IT ticketing system and log support requests accurately
  

• Resolve basic IT support issues such as account lockouts and desktop troubleshooting
  

• Perform remote diagnostics using established procedures and technical knowledge
  

• Accurately document support resolutions and follow up with internal teams
  

• Suggest improvements to enhance system processes and end-user support
  

• Assist in routine IT department maintenance and related support tasks
  

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Requirements

Preferred Qualifications:

• Proven customer service or help desk experience preferred
  

• Technical aptitude in office systems, databases, and desktop administration
  

• Strong problem-solving abilities and attention to detail
  

• Excellent communication and interpersonal skills
  

• Ability to manage multiple tasks and prioritize effectively
  

• Associate’s degree or technical certification in IT-related field preferred, or equivalent work experience
  

Work Environment & Physical Requirements:

• Office setting with moderate noise levels and consistent temperature
  

• Frequent sitting, use of hands, and screen time
  

• Occasional lifting/moving of items up to 25 lbs
  

• Periodic phone-based support and remote troubleshooting
  

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