| Skill | Required/Desired | Amount | of Experience |
| Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers | Required | 5 | Years |
| Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams | Required | 5 | Years |
| Image or provision new equipment hardware & provide to customer | Required | 5 | Years |
| Use strong organizational skills to track onboarding & shipping activities based on customer requests. | Required | 5 | Years |
| Follow asset management processes to ensure proper customer billing | Required | 5 | Years |
| Testing Intune processes for Tier 3 team & providing feedback | Required | 5 | Years |
| Test upgrades and software changes | Required | 5 | Years |
| Install software following security & internal processes | Required | 5 | Years |
| Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond | Required | 3 | Years |
| Basic knowledge of Macintosh Apple devices with a willingness to learn | Required | 3 | Years |
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