Job Description

POSITION SUMMARY

Reporting to the Front of House Manager of SummerStage, Central Park, the Ushers are responsible for providing excellent customer service to guests throughout our venue in Central Park. Ushers are assigned various positions throughout the venue including: ticket scanning, VIP/Membership hospitality, seating assistants, and greeting/escorting at the entrance. Assigned positions vary from show to show.

Compensation: $16.50/hour

RESPONSIBILITIES
Usher responsibilities include, but are not limited to:

• Greet guests as they enter the venue and designated VIP areas
• Politely escort guests to their appropriate seating areas
• Assist and escort patrons with disabilities
• Answer audience questions regarding the venue, venue policies and amenities, performers and performance schedules
• Administer audience surveys to SummerStage attendees
• Act as ambassador for the organization, answering questions for visitors about the Festival and CPF
• Assist the Box Office staff by scanning guests’ tickets and ensuring count accuracy
• Manage audience flow within the venue and VIP areas including implementing venue policies and credential requirements
• Attend pre-event meetings and other training as assigned by the manager

QUALIFICATIONS  

• Must be 18 years or older
• Must have a minimum of one (1) year of Customer Service experience
• Prior customer service and/or music venue operation experience preferred
• Knowledge of City Parks Foundation and/or SummerStage a plus
• Excellent interpersonal and communication skills
• Maintain a professional, neat and well groomed appearance
• Extremely dependable punctual, detail-oriented, and organized
• Ability and willingness to work in a fast-paced environment
• Ability and willingness to work outdoors and in all types of weather
• Ability to stand for long periods of time
• Ability and willingness to work evening and weekend hours
• Demonstrate good judgment and a professional demeanor

APPLICATION PROCESS DETAILS
The SummerStage season runs from May - October. Applications are reviewed pre-season (April – May) until positions are filled.  As of April 30, 2025, positions are filled. Additional applications are reviewed as-needed as positions open during the season.

ABOUT CITY PARKS FOUNDATION

At City Parks Foundation (CPF), we are dedicated to invigorating and transforming New York City parks into dynamic, vibrant centers of urban life through arts, environmental education, sports, and community building programs for all New Yorkers. Our ethos is simple: we believe thriving parks mean thriving communities.

Community engagement includes Partnerships for Parks, a public-private program of City Parks Foundation and NYC Parks, which supports and champions a growing network of community leaders who care and advocate for the transformation of our neighborhood parks and the Parks and Open Space Partners-NYC coalition of conservancies and alliances. We also administer the NYC Green Fund, a regranting program for parks and open space nonprofits and grassroots organizations.

We produce SummerStage, the iconic free, outdoor performing arts festival in NYC, presenting world-class artists from across the globe and our own neighborhoods on our mainstage in Central Park and in local parks in all five boroughs, and our Swedish Cottage Marionette Theatre and roving PuppetMobile present marionette puppet theater throughout New York City.

We connect youngsters to nature in the urban environment through progressive, experiential teaching. Using parks as classrooms, we provide learning experiences and hands-on activities in urban forests, coastal areas, and gardens.

Free golf, tennis, track & field, soccer, and fitness programs bring high-quality instruction and equipment into areas where few organized athletic opportunities exist. We offer leveled training, year-round scholarship coaching, and special pro events.

Applicants must be authorized to work in the United States. City Parks Foundation does not offer visa sponsorship.

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